BOWIE, Md. - A Maryland woman sent off her wedding dress to be preserved, but after a whole year, it has never come back.
"Monetarily to me, my dress had no worth," said Judeth Tittle. "It's all the memories. You can't put a price on that."
On June 3, 2017 along the water in Cape St. Claire in Maryland, it was a special day for Judeth and Brad Tittle. But a big part of their wedding day may be lost forever.
Judeth said she signed up for a service to preserve her wedding dress through David's Bridal. All she had to do was put the dress in a box and place a shipping label that the company provided.
"Two weeks after I sent it out, I get an email from David's Bridal saying there was a mistake made and the dresses were supposed to go to Texas, not Canada," Judeth said. "And it was a long email about the procedures that would be done and I would be getting a corrected label in the mail for when the package did come back -- and then it didn't come back."
A year would go by and after a tireless effort of phone calls, Judeth discovered UPS had closed her case, concluding her package had just been lost.
Meanwhile, Judeth said David's Bridal has offered to reimburse her for the preservation kit and the cost of her dress. However, the Tittles are still looking for closure.
"This is my wedding dress. This isn't a piece of stock that you can get your money back on and just buy another one," she said. "It's not just a loss monetarily. That's my wedding dress and that was a lot of memories attached to something that I'm never going to see again. I'm never going to be able to show our future children my wedding dress. My kids aren't going to have the option of wearing it if they want to."
"They didn't even give us an answer. It's just it's gone," said Brad. "It didn't burn up in a truck. It didn't get stolen. No, they just have no idea and I don't personally find that acceptable."
FOX 5 has also reached out to both David's Bridal and UPS to learn more about what went wrong during this process and are waiting to hear back from them.
After our interview, UPS called to say they are going to reopen Judeth's case and will continue to search for her dress.
David's Bridal released the following statement to FOX 5:
We have been working with Judeth Tittle and UPS on finding her dress for the last several months. We are extremely disappointed that her dress was unable to be located and while we know that we cannot make up for the loss of such an important piece of her wedding experience, we are committed to doing what we can to make this right. We have begun the process of refunding Mrs. Tittle for both the preservation kit and her dress. A replacement gown in the same style and color is also being sent to Judeth at no charge. We are extremely thankful that UPS has decided to reopen this investigation and we sincerely hope that they are ultimately able to locate it.