Amtrak hotline and service info for Wednesday, May 13

At least seven people are dead and dozens of others injured after an Amtrak train overturned in Philadelphia. Train 188, a Northeast Regional, had left Washington, D.C. and was headed to New York when it derailed shortly after 9 p.m. Tuesday. Amtrak says the train was carrying 238 passengers and five crew members.

A HOTLINE has been set up for those who have questions or may have had friends or family on the train: 800-523-9101.

Modified Amtrak Service Between:

-No Amtrak service between New York and Philadelphia

-New Jersey Transit will honor Amtrak tickets between New York City and Trenton

-Other Amtrak Service between New York and Albany-Rensselaer; New Haven and Springfield, Mass., and other points will operate





We are deeply saddened by the loss of life and injuries to Amtrak passengers and employees as a result of the Amtrak Northeast Regional Train 188 derailment north of Philadelphia on Tuesday evening.

As always, our first concern is taking care of our customers and employees. We have established a Family Assistance Center in Philadelphia to work closely with the family of passengers and crew on the train. Family members are encouraged to call the Amtrak Incident Hotline (800-523-9101) with questions about individuals on the train. For our employees, the Amtrak Employee Assistance Program is staffed with trained counselors to support our employees and co-workers.

We are supporting fully with the NTSB and other agencies as part of the ongoing incident investigation. Due to the investigation, it would be inappropriate for us to comment or speculate about any information that is being investigated.

Amtrak continues to offer modified service between Washington and Philadelphia, Harrisburg and Philadelphia, and New York and Boston. There will be no Amtrak service between New York and Philadelphia, but New Jersey Transit will honor Amtrak tickets between New York City and Trenton.

At this time, Amtrak's schedule for Thursday, May 14, has not been yet determined. However, we anticipate that service along the Northeast Corridor, particularly between New York and Philadelphia, will continue to be affected due to the investigation scene.

Additional updates will be provided when available, including on the Amtrak blog: