Metrorail, bus customer satisfaction below target; fares expected to increase

Name: Metrorail, bus customer satisfaction below target; fares expected to increase
Uploaded: 2017-03-06T11:00:00+00:00
Duration: 4 min 21 s
Description: Metrorail on-time performance numbers were crushed by SafeTrack maintenance work along the Orange and Silver Lines last year and customer satisfaction missed its target says Martin Di Caro after reviewing the transit system’s annual report card.

Metrorail on-time performance numbers were crushed by SafeTrack maintenance work along the Orange and Silver Lines last year and customer satisfaction missed its target says Martin Di Caro after reviewing the transit system’s annual report card.

Posted March 6, 2017 8:09am EST