STERLING, Va. - Amy Shay says she was shocked when she saw her 12-year-old son pull up in front of her house alone in an Uber.
She says earlier this month, her son's father ordered the car to take their son from his home to her's after a weekend visit, breaking Uber's policy and without her permission.
"My son pulled up in an Uber with a stranger and I was shocked, not only at my son's father's decision to send him in a Uber, but also that the driver accepted a 12-year-old," said Shay.
Uber says riders under the age of 18 must be accompanied by an adult when using the service. Accounts known to belong to people under the age of 18 are removed from the app, but that doesn't prevent parents from breaking the rules.
Shay says she wants to warn other parents about the policy and the potential risks of sending a child with a stranger in a car.
Uber tells FOX 5 it is investigating Shay's complaint, but would not release specifics on whether or not the driver involved or the adult who ordered the car will face action for breaking policy.
"I feel pretty helpless," said Shay. "They haven't guaranteed that it's not going to happen again so I really want to make parents aware that this can happen and take steps to avoid it."
Lyft has a similar policy which states riders under 17 years old must be accompanied by adults.
Uber refused to say how many reports it gets of unaccompanied minors using their platform in violation of the policy.