An edited video released Thursday showed McHenry berating an employee of Advanced Towing after her car was towed. McHenry made comments about the employee's appearance, education and job.
In a statement released Friday, Advanced Towing said:
To Whom It May Concern:
Parking enforcement is contentious by nature. At the same time, neither Gina, our lot clerk, nor our company, have any interest in seeing Britt McHenry suspended or terminated as a result of her comments.
Ms. McHenry is our neighbor, and, as she said, to paraphrase, made remarks that were out of line. She is human and errors in judgement can be made in the heat of the moment.
Gina is a single mother of 3 children who works a difficult job to provide her family. Gina holds no ill will toward Ms. McHenry.
As a small business, we saw no benefit to releasing the video, except to highlight personal attacks employees in jobs like towing, public parking enforcement and others sometimes encounter. The video was not licensed or sold to anyone.Advanced Towing Co.
While most people agree that McHenry's demeaning words were wrong, FOX 5 has heard from viewers who have had bad experiences with Advanced Towing as well.
Ron Haskell's car was towed by the company back in 2008 for having expired tags while he was in the DMV in Shirlington getting his tags renewed. When he got to Advanced Towing, he said his car was blocked in and no one there would move the other cars. He said he remembers feeling angry like McHenry, but his wife told him to walk outside to calm down.
"What she (McHenry) said was not appropriate. Saying something- I wanted to say something. I was lucky I had someone there to calm me down," said Haskell.
Two years after the fact, Jeanette Williamson is still mad about how the attendant treated her at Advanced Towing. FOX 5's Emily Miller showed Williamson the photo of the woman who McHenry was allegedly yelling at in the video.
"Oh yeah, that is definitely her. I remember her. I won't forget her face," said Williamson. "I was trying to be nice to her in the beginning. And she was so rude, wouldn't make eye contact that I just started to get irate. She started to say mean things to me. And it fired me up even more."
ESPN suspended McHenry for one week. In a tweet, McHenry said she is sorry and plans to learn from her mistake.