WASHINGTON - They are fed up, frustrated and angry. That is what many residents are saying about the progress of snow plows digging out the D.C. region.
Scores of D.C., Maryland and Virginia residents are trapped in by snow and they want to know when they can expect to see a plow truck in their area.
FOX 5 went searching for answers using snow plow tracker maps provided by local authorities from around the region, but we found there were many issues with them.
“The map was really not designed for this level of storm activity and the prolonged timeframe to go through these routes,” said Montgomery County Department of Transportation deputy director Emil Wolanin.
To make matters worse, when residents log on to their county’s snow plow tracker map, it is likely inaccurate.
“At one point, we decided if it's not the right tool, maybe we should turn it off for this storm,” said Wolanin. “We decided against that because it really does provide some level of information.”
Even if there is a 24 to 48 hour delay. Wolanin said that is the case with Montgomery County’s snow plow map. He said it was never designed to provide real-time information, but at least it is up and running.
“The best option right now is to use 311 and to go on our website and do 'County Click' – that way we're sure we get your information,” said Prince George’s County Executive Rushern Baker.
Prince George’s County’s plow tracker was reportedly pulled offline after a dispute with the vendor. Even so, the county said it doesn’t slow the snow removal process.
“All resources are going to be focused on our residential roadways,” said Darrel Mobley, director of Prince George’s County’s Department of Public Works and Transportation.
In D.C., Linda Grant, a spokesperson for the Department of Public Works, said, “The salting and plowing metrics on the website are inaccurate. We apologize for having that erroneous information out there and for the confusion it's caused.”
Virginia’s snow plow tracker map was also showing delayed information. It was at least an hour in one case, but it does provide a countdown clock to the next update.
Also, the Virginia Department of Transportation said any trucks or equipment that were brought in from other areas are not included on their snow plow tracker.
Most of the counties said the snow plow trackers help provide residents with a sense of the tracker’s whereabouts, but it is not real time, it is not interacting and it does not impact real progress.