Metro to issue travel credit following Friday service disruptions

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Metro said it will issue a travel credit to Orange, Silver and Blue line riders who were inconvenienced Friday by another day of problems. 
 
Trouble started during the heart of the morning rush when a train near the East Falls Church station suddenly lost power, which forced passengers to climb off the train and walk back to the station.
 
“What we can tell you is there was a section of rail that lost power,” said Metro spokesperson Sherri Ly.
 
The service disruption came after an empty train derailed near the Smithsonian Metro station on Thursday, which cut off service and forced thousands onto shuttle buses. The cause of the derailment is under investigation.
 
Just as the transit agency ended 24 hours of single tracking for the derailment, a different track problem forced single tracking again on Friday. Metro said the issue was resolved by mid-afternoon.  
 
U.S. Rep. Gerry Connolly of Virginia met with Metro’s board chairman for an update on why there is still no full-time general manager of the system. Even more disturbing to Connolly is that the job description contains a phrase that makes no sense to him.
 
“Government or transit experience not required. Now in light of everything we’ve described in just the last 48 hours, that doesn't pass the giggle test,” said Rep. Connolly.
 
In a statement, Metro apologized for "significant service disruptions" that inconvenienced riders over "multiple commutes" this week. 
 
Metro said each rider who used a SmarTrip card on the Blue, Orange or Silver lines on Friday between 5 a.m. and 7 p.m. will automatically receive a credit on their card for the fare they were charged at the gate.
 
The transit agency said paper farecards do not qualify for the travel credit. 
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