RICHMOND, Va. - (AP) -- The Department of Motor Vehicles has announced a change that should bring broad smiles to some of its customers.
The DMV is easing its policy on smiling in photos used in driver's licenses and identification cards.
In 2009, the DMV adopted what it calls a neutral expression policy. Under the policy, customers could smile but not show teeth.
The change was put in place ahead of the use of image verification software. Back then, identity theft deterrent software worked best when comparing similar images. That's no longer the case.
Drivers unhappy with their neutral expressions can get a replacement at DMV service centers or mobile offices. It's a $20 fee for the driver's license and $10 for the ID cards.
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