WASHINGTON - Credit cards, computers and jewelry were all stolen from people who just wanted their homes cleaned. D.C.'s attorney general says 24 police complaints have been filed against those working for the Handy mobile app.
The app offers home services at ease, but the AG says some of the people working for the company were on the take. The AG has now filed a lawsuit against the company - and says it's possible there are more victims. Handy is a company that is supposed to make life easier for those who use it. With just a few commands on the app you can order up services. Officials say some were hoping for a cleanup - instead they got cleaned out.
Mark Schroeder says he reached out to handy hoping to get his Northwest apartment cleaned. A man came to clean up, but weeks later he found charges on his credit card bill that weren't his.
Schroeder said he contacted police who launched an investigation and told him the man who was cleaning his apartment and hired by handy had been busted for ID theft before. The Handy app says background checks are conducted on workers
Attorney General Karl Racine and his team filed a lawsuit against Handy this week. Racine says Handy not only didn't protect customers as promised, but he says some people have complained the online app charges customers for work they never wanted to repeat.
Handy technologies sent us this statement "We received notice of the attorney general's complaint and are reviewing it closely. From the very start our mission has always been to build a safe and secure platform that continues to improve over time and provides a great experience for both our customers and professionals."
Handy says it has service in 28 cities in three countries with over a half million customers. The attorney general says he wants to fine the company, make them pay restitution, and make sure they're protecting customers. He also says its possible more victims are out there - he gave us a magnet that has a special number for consumer complaints - call this number 202.442.9828 - or http://oag.dc.gov/service/submit-consumer-complaint if you know of or are a victim.